Overview / Description
Chaty is an AI chatbot tool that embeds a knowledge-based support assistant into any website with a single line of HTML. The bot answers visitor questions using only the content you register — text, PDFs, URLs, and CSV files — which is designed to minimize hallucinations by keeping responses grounded in your own material. Setup needs no build tools: you paste one embed script and the widget works instantly, with live previews to customize light or dark mode, position, and icons. Knowledge bases are reusable across multiple bots, and imported content is chunked automatically for retrieval. On the operations side, Chaty provides conversation history visualization, session tracking, engagement and conversion metrics, a drag-and-drop contact form builder, and AI-drafted replies. Higher tiers add email integration over SMTP, Gmail, and Outlook OAuth. The tool targets website owners and businesses that want automated customer support, ranging from freelancers and small operations on the free tier to companies needing analytics and email automation on the Business plan. Typical use cases include website support chat, lead capture via the form builder, answering product or documentation questions, and deflecting repetitive support tickets.
Used For
Website customer support chat, answering product and documentation questions, lead capture via contact forms, deflecting repetitive support tickets, embedding a trained knowledge-base chatbot
Pricing
Pros & Cons
Pros
- One-line HTML embed with no build tools required
- Trains on your own text, PDFs, URLs, and CSV files to reduce hallucinations
- Reusable knowledge bases across multiple bots with automatic chunking
- Analytics for session tracking, engagement, and conversion metrics
- Drag-and-drop contact form builder with AI-drafted replies
Cons
- Free tier is limited to 1 bot, 100 messages/month, and 10 knowledge items
- Email integration (SMTP, Gmail, Outlook) is locked to the Business plan
- Message caps (500 Pro, 1,500 Business) may be tight for high-traffic sites
Questions & Answers
Alternatives
Chatbase, Tidio, Intercom Fin, Crisp, SiteGPT, Chatling