Overview / Description
Conecto is an AI customer support platform that unifies live chat, an AI chatbot, a shared inbox, CRM, and analytics in one workspace. Instead of stitching together five separate tools, support teams get a single place to talk to customers across text and voice. The AI agent resolves repetitive questions 24/7 using your approved content, and an AI voice agent lets customers ask out loud rather than type. When a human is needed, conversations hand off to a teammate with full context, so nobody has to ask the customer to repeat themselves. Alongside the chat widget and shared inbox, Conecto includes a no-code bot builder for designing conversation flows, ticketing to track issues to resolution, a live-visitors view of who's on your site, a CRM to keep customer records, and a knowledge base for self-service. Analytics and agent-performance reporting let you measure resolution and coach the team on real numbers. It's built for growing teams that want faster support without a multi-tool stack, and it offers a start-free plan with no card required. The whole platform is sold at one price rather than per-feature add-ons.
Used For
Best for growing support teams that want live chat, an AI chatbot, and CRM in one platform instead of five separate tools.
Pricing
Paid plans
Paid tiers sold at one platform price; specific amount not published — contact sales or see pricing page.
Pros & Cons
Pros
- AI agent resolves repetitive questions 24/7 using your approved knowledge-base content
- AI voice agent lets customers ask questions out loud, not just via text
- Human handoff carries full conversation context so customers don't repeat themselves
- No-code bot builder plus ticketing, live-visitor view, CRM and knowledge base in one workspace
- Single price for the whole platform and a free plan with no card required
Cons
- Bundling chat, CRM, voice and analytics may be more than very small or single-agent teams need
- Specific plan prices beyond the free tier are not published on the homepage
- As a newer all-in-one platform, breadth may come at the cost of depth versus best-of-breed point tools
- Voice-agent language and telephony coverage is not detailed on the homepage
Questions & Answers
Alternatives
Intercom, Crisp
Reviews & Ratings
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