Egentify is a plug-and-play AI support agent built for e-commerce merchants on Shopify and WooCommerce. It answers order status questions, processes return requests, and delivers shipping updates without requiring a knowledge base or manual configuration — it pulls the context it needs directly from your store data.
Support is handled across three channels: live chat, voice, and email, so customers get consistent answers wherever they reach out. The flat-rate pricing model means costs stay predictable regardless of ticket volume, which makes it practical for stores with seasonal spikes. A free starter plan lets merchants test coverage before committing.
It's aimed at small-to-mid-size merchants who want to reduce repetitive support load without hiring additional staff or building out a help center from scratch.