Overview / Description
Mainteny is an AI field service management tool that automates back-office operations and job scheduling for maintenance and field service companies. Built as a cloud-native ERP, it combines a traditional CRM and operations platform with an AI Office Assistant that handles customer calls 24/7, runs customised intake workflows, and surfaces structured company data to reduce manual coordination. Service managers gain a full scheduling calendar with automated technician assignments and a map view, making it straightforward to dispatch engineers without building a separate dispatch process.
Core features include quotation management with templates that convert directly to jobs, service contracts that auto-trigger job and invoice cycles, and invoicing with payment tracking. Field technicians use a mobile app for iOS and Android — with offline support, digital signature capture, time tracking, and location mapping — so engineers can complete work orders without returning to the office. The platform also covers inventory management, purchase invoice tracking, and project-level profitability views, which gives operations managers a single place to track costs across jobs.
Mainteny specifically targets European SMBs in the maintenance and facilities sector — the product is GDPR-compliant and hosted in Germany. An IoT monitoring module provides real-time asset status data, which suits companies managing recurring service contracts on equipment like lifts or HVAC units. The vendor claims teams complete 20% more jobs with the same headcount by cutting administrative overhead. A customer portal rounds out the offering, giving end clients visibility into job status and service history.
Pricing is not published on the homepage; a one-month free trial and a demo booking are available.
Used For
Maintenance and field service companies use Mainteny to automate scheduling, invoicing, contracts, and back-office coordination through a cloud ERP with an AI-powered call-center assistant.
Pricing
Pros & Cons
Pros
- AI Office Assistant handles inbound customer calls around the clock with customisable workflows, replacing a manual call-center function
- Automated job scheduling assigns technicians via calendar and map view, reducing dispatch time
- Mobile app works offline with digital signature, time tracking, and GPS mapping for on-site engineers
- Service contracts auto-generate recurring jobs and invoices, eliminating manual billing cycles
- IoT monitoring feeds real-time asset status into the platform for proactive maintenance scheduling
Cons
- Pricing is not published — prospective customers must book a demo or start a trial to learn costs
- Primarily designed for European (GDPR/Germany-hosted) maintenance SMBs; may not suit companies needing US-region hosting
- No third-party review volume visible from public sources, making independent benchmarking difficult
Questions & Answers
Alternatives
ServiceMax, FieldEdge, Jobber, Simpro, ServiceTitan