Nini

Nini is an AI care coordinator tool that handles routine phone calls for home care agencies, so human coordinators only see the calls that need a person. Built for phone-first care, Nini places and takes the repeatable calls a coordination team makes every day: client wellness check-ins (mood, pain, meals, medication, and requests), visit confirmations with the client and caregiver, medication and appointment reminders, and missed-visit follow-ups. Every call becomes a structured result: a filed summary, a family update, or an escalation. When something needs attention, such as new pain reported, Nini routes an alert to the right coordinator instead of burying it in a voicemail. Nini works with an agency's existing scripts, client preferences, and workflows, so it fits current operations without a system replacement. There is no app or login for clients, which suits older adults who prefer a phone call over software. Families receive updates automatically instead of calling the office. Nini frames the value in operations terms, citing an example week where 18 routine calls are handled, 2 exceptions are routed, and 16 staff touches are avoided. Agencies can start with a pilot of 25 clients in one week. If you run a home care agency and routine confirmations, check-ins, and follow-ups are consuming coordinator capacity, Nini is designed to absorb that repeatable phone workload while your team stays focused on care and exceptions.

Home care agency operators use Nini to automate routine coordination calls (check-ins, confirmations, reminders, follow-ups) so their team focuses on care and exceptions.