OrapexAI

OrapexAI is an AI customer service tool that acts as a 24/7 voice receptionist for dental practices, answering patient calls, verifying insurance, and booking appointments directly into practice management software. Its AI receptionist, named Lily, answers phones around the clock, differentiates new versus existing patients and fetches their information from the PMS, checks live availability, collects insurance details, and books appointments directly into Open Dental during the call. OrapexAI integrates deeply with dental practice management systems including Open Dental, Dentrix, and Eaglesoft, so bookings sync into existing software with no middleware, and staff receive a summary while the patient gets a confirmation text. Insurance verification checks coverage, eligibility, and benefits in real time before the appointment. The platform is HIPAA compliant with enterprise-grade encryption, and is self-hosted on AWS with a signed BAA. OrapexAI is built on a stack of voice and language technologies including OpenAI, Gemini, ElevenLabs, Deepgram, Murf.ai, Resemble AI, and Play.ht. It includes an ROI calculator that estimates lost revenue from missed calls, citing a 28% industry-average miss rate, and a knowledge hub covering Open Dental automation, HIPAA-compliant AI voice agents, and virtual receptionist ROI. For dental clinics losing patients to unanswered after-hours calls, OrapexAI captures those calls and converts them into booked appointments.

Dental practices use OrapexAI as a 24/7 AI receptionist to answer patient calls, verify insurance, and book appointments directly into Open Dental or Dentrix.