What is OrapexAI?
OrapexAI is an AI customer service tool that acts as a 24/7 voice receptionist for dental practices, answering patient calls, verifying insurance, and booking appointments directly into practice management software. Its AI receptionist, named Lily, answers phones around the clock, differentiates new versus existing patients and fetches their information from the PMS, checks live availability, collects insurance details, and books appointments directly into Open Dental during the call. OrapexAI integrates deeply with dental practice management systems including Open Dental, Dentrix, and Eaglesoft, so bookings sync into existing software with no middleware, and staff receive a summary while the patient gets a confirmation text. Insurance verification checks coverage, eligibility, and benefits in real time before the appointment. The platform is HIPAA compliant with enterprise-grade encryption, and is self-hosted on AWS with a signed BAA. OrapexAI is built on a stack of voice and language technologies including OpenAI, Gemini, ElevenLabs, Deepgram, Murf.ai, Resemble AI, and Play.ht. It includes an ROI calculator that estimates lost revenue from missed calls, citing a 28% industry-average miss rate, and a knowledge hub covering Open Dental automation, HIPAA-compliant AI voice agents, and virtual receptionist ROI. For dental clinics losing patients to unanswered after-hours calls, OrapexAI captures those calls and converts them into booked appointments.
What is OrapexAI used for?
Dental practices use OrapexAI as a 24/7 AI receptionist to answer patient calls, verify insurance, and book appointments directly into Open Dental or Dentrix.
How much does OrapexAI cost?
Pros and cons
Pros
• AI receptionist Lily answers patient calls 24/7 and books appointments during the call • Deep integration with Open Dental, Dentrix, and Eaglesoft, so bookings sync with no middleware • Real-time insurance verification checks coverage, eligibility, and benefits before the appointment • HIPAA compliant with enterprise-grade encryption, self-hosted on AWS with a signed BAA • Distinguishes new versus existing patients and pulls their info from the PMS, then texts confirmations
Cons
• Purpose-built for dental practices only — not a general-purpose receptionist • Delivered as a fully custom service, so onboarding scope and setup vary per practice • Deep PMS integration limits it to supported systems (Open Dental, Dentrix, Eaglesoft) • Pricing is not published, requiring a vendor conversation to evaluate cost
Questions about OrapexAI
What is OrapexAI?
OrapexAI is an AI receptionist for dental practices. Its voice agent, Lily, answers patient calls 24/7, differentiates new versus existing patients, verifies insurance in real time, and books appointments directly into the practice management software during the call.
Which practice management systems does OrapexAI integrate with?
OrapexAI integrates deeply with Open Dental, Dentrix, and Eaglesoft, so appointments booked by the AI sync into your existing software with no middleware, and staff receive a summary while the patient gets a confirmation text.
Is OrapexAI HIPAA compliant?
Yes. OrapexAI is HIPAA compliant with enterprise-grade encryption, is self-hosted on AWS, and operates under a signed Business Associate Agreement (BAA).
Can OrapexAI verify patient insurance?
Yes. It checks coverage, eligibility, and benefits in real time before the appointment, collecting insurance details during the call so the front desk does not have to.
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