Rereflect

Rereflect is an open-source AI customer feedback analysis tool that turns raw customer feedback into sentiment, pain points, feature requests, and churn risk for product and customer teams. It is 100% open source under the MIT license, self-hosted so your data stays on your own infrastructure, and ships with zero telemetry. You bring your own LLM key, or run the free local pipeline on VADER with no API key and no cost — nothing is locked behind tiers or seats. Its AI Copilot answers natural-language questions about your feedback data (for example, "What are the top pain points this week?"), generates SQL with safety guardrails, returns charts and tables, and can run on a local model via Ollama or any OpenAI-compatible endpoint. A Customer 360 view adds health scores, 9-factor churn prediction, and product-usage decline detection, and it connects to 6+ sources including Slack, Email, and Intercom in under two minutes. For teams that want feedback intelligence without vendor lock-in, Rereflect is positioned as AI customer feedback analysis you fully control.

Best for product and customer teams that want self-hosted, open-source feedback analysis with no vendor lock-in or per-seat pricing.