Smart Communicate

Smart Communicate is an AI customer support tool — specifically an HR helpdesk chatbot — that automates employee inquiries by training a custom AI agent exclusively on your company's HR documents, so responses are always grounded in your actual policies rather than generic knowledge.

HR teams upload their handbooks, policy PDFs, DOCX files, and even scanned documents (processed via OCR), and Smart Communicate builds a private knowledge base from those files. Employees then interact with an embedded chat widget on the company intranet or HRIS portal via a single script-tag integration. Because the AI answers only from uploaded documents, it does not hallucinate benefits rules or invent PTO policies — a meaningful distinction from general-purpose chatbots. The vendor reports a ticket deflection rate of 85% for L1 HR queries covering paid time off, payroll questions, benefits enrollment, and onboarding guidance.

Pricing is tiered by message volume and knowledge base size: the Starter plan runs $165 per month billed annually and supports approximately 3,750 messages per month with a 40 MB knowledge base; the Growth plan is $245 per month annually for roughly 7,500 messages and a 100 MB knowledge base; Enterprise is custom-priced for unlimited volume with dedicated support. The platform includes an ROI calculator that estimates annual savings based on your team size and current ticket volume.

Smart Communicate is part of the Cadient AI platform and is targeted at HR departments in organizations ranging from small teams of a few hundred employees to large enterprises with ten thousand or more staff.

Automating employee HR inquiries via a policy-grounded AI chatbot embedded in company intranets, deflecting L1 tickets about PTO, payroll, benefits, and onboarding.