Trexa

Trexa is an AI customer support tool that automates post-purchase order tracking and support for Shopify e-commerce stores. It gives merchants a branded order tracking page and an AI assistant that answers "where is my order?" questions 24/7 using the store's own shipping and return policies, keeping shoppers on the merchant's site instead of sending them to carrier websites like FedEx.com.

Concrete features include AI-powered chat that responds in the brand's voice using store policies, a custom-branded tracking page, smart FAQ generation built automatically from those policies, and real-time analytics that track deflected tickets. An agent dashboard supplies human support staff with AI-drafted responses and full order context, and pre-built email templates link customers straight to the branded tracking page. The app handles returns and cancellations directly and claims to cut support tickets by roughly 50%.

Trexa targets direct-to-consumer Shopify brands — founders, small teams, and mid-sized merchants — that want to reduce repetitive support workload without adding headcount. Setup is a Shopify install with no coding required, and a free plan plus a 14-day trial (no credit card) let stores test it before committing.

Direct-to-consumer Shopify merchants use Trexa to automate post-purchase support and order tracking, deflecting repetitive "where is my order?" tickets with a 24/7 AI assistant.