Verity

Verity is an AI customer support tool that answers customer questions using your own website content, uploaded documents, and connected knowledge sources instead of scripted rules. It runs as a conversational chatbot that grounds each reply in your material, so responses stay tied to what your business has actually published rather than generic model output. A centralized admin console lets you manage chatbot behavior, workflows, and configuration in one place, and a built-in analytics suite reports on customer interactions, user intent, and engagement so support and product teams can see what people are actually asking. Verity is aimed at companies that want a self-serve support assistant trained on their existing knowledge base without building a bot from scratch. Because answers are drawn from connected sources, keeping those sources current is the main lever on answer quality. Teams typically deploy it on a website or help center to deflect repetitive questions while capturing the intent data behind each conversation.

Support and product teams use Verity to run a self-serve chatbot grounded in their own website and documents, with analytics on customer intent.