Waaru

Waaru is an AI customer service tool that runs full WhatsApp conversation flows with self-learning AI agents instead of rigid scripted bots. It reads your business documents, website, and product catalog to build a knowledge base, then improves through real customer interactions over time. Its standout behavior is mid-flow AI injection: when a customer goes off-script, the AI steps in to handle the unexpected query and resumes the flow, and when a customer drops off mid-chat it picks back up where things stopped. Setup uses a visual flow builder with 21 nodes, so non-technical teams can assemble workflows, and complex queries hand off to a human agent with full conversation history. Waaru connects to Razorpay, Shopify, CRMs, and booking systems through APIs, and runs on Meta's official Cloud API. It handles bookings, lead qualification, and follow-ups for e-commerce, healthcare, real estate, hospitality, and financial services teams. As an AI customer service tool for WhatsApp, it is aimed at businesses that want automated chat without constant human intervention.

E-commerce, healthcare, real estate, and hospitality teams use Waaru to automate WhatsApp bookings, lead qualification, and follow-ups with self-learning agents.