What is Waaru?
Waaru is an AI customer service tool that runs full WhatsApp conversation flows with self-learning AI agents instead of rigid scripted bots. It reads your business documents, website, and product catalog to build a knowledge base, then improves through real customer interactions over time. Its standout behavior is mid-flow AI injection: when a customer goes off-script, the AI steps in to handle the unexpected query and resumes the flow, and when a customer drops off mid-chat it picks back up where things stopped. Setup uses a visual flow builder with 21 nodes, so non-technical teams can assemble workflows, and complex queries hand off to a human agent with full conversation history. Waaru connects to Razorpay, Shopify, CRMs, and booking systems through APIs, and runs on Meta's official Cloud API. It handles bookings, lead qualification, and follow-ups for e-commerce, healthcare, real estate, hospitality, and financial services teams. As an AI customer service tool for WhatsApp, it is aimed at businesses that want automated chat without constant human intervention.
What is Waaru used for?
E-commerce, healthcare, real estate, and hospitality teams use Waaru to automate WhatsApp bookings, lead qualification, and follow-ups with self-learning agents.
How much does Waaru cost?
Pros and cons
Pros
• Self-learning AI agents run full WhatsApp flows instead of rigid scripted bots • Builds a knowledge base from your documents, website, and product catalog • Mid-flow AI injection handles off-script queries and resumes the flow • Visual flow builder with 21 nodes lets non-technical teams assemble workflows • Connects to Razorpay, Shopify, CRMs, and booking systems on Meta's official Cloud API
Cons
• Focused on WhatsApp, so it does not cover other support channels • Self-learning quality improves with volume, so early results may be thinner • Requires integration setup with CRMs, payment, and booking systems to reach full value • Complex queries still hand off to a human agent
Questions about Waaru
How is Waaru different from a scripted WhatsApp bot?
Waaru uses self-learning AI agents that read your documents, website, and catalog to build a knowledge base and improve through real interactions, and it injects AI mid-flow when a customer goes off-script.
Do I need to code to build a Waaru flow?
No. Setup uses a visual flow builder with 21 nodes, so non-technical teams can assemble workflows without code.
What can Waaru integrate with?
It connects to Razorpay, Shopify, CRMs, and booking systems through APIs and runs on Meta's official WhatsApp Cloud API.
What happens with complex customer queries?
Complex queries hand off to a human agent with the full conversation history, and if a customer drops off mid-chat Waaru picks back up where things stopped.
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