Zenvly

Zenvly is an AI customer service tool that automates WhatsApp and Instagram replies for small and medium businesses that sell through social media. It connects both channels into one unified inbox and answers incoming messages in seconds, 24/7, including nights, weekends, and holidays. The AI is trained on your business tone, products, prices, and policies, so replies sound like your brand rather than a generic bot. Zenvly automatically detects when a customer wants to buy (order detection) so sales aren't lost to slow responses, tracks customer history and conversation metrics through built-in CRM analytics, and escalates complex questions to a human when needed. Setup is no-code: connect your channels, train the AI with your business information through a visual dashboard, and the assistant runs on its own in roughly five minutes. Aimed primarily at Spanish-speaking SMEs and social-commerce sellers, Zenvly positions itself as a way to never miss a sale from an unanswered DM. It offers a 14-day free trial with no credit card required, and paid plans start at US$39/month with no contracts.

Small and medium businesses selling on WhatsApp and Instagram use Zenvly to auto-reply to customer messages 24/7, detect orders, and avoid lost sales.